Menu
People often ask

FAQ

Are there any differences between a generic medication and brand name medication?

Yes, there is a difference. Basically, brand name medication is the remedy created by a specific manufacturer; it’s their “original work.”

Generic medications are analogs to the brand ones. They have similar compositions and additional ingredients, as well as the equivalent to the brand’s active substance. Thus, they provide the same therapeutic effect (however, the price is usually lower).

 

Why do the medicines I get in my local pharmacy look different from what you’ve sent me?

If previously you’ve purchased brand name remedies and now order generic at our store, the packaging and overall appearance of it may vary. That is not a problem, do not be worried.

Usually, generic products don’t look like brand ones; however, basic properties and the composition stay the same. Moreover, every country usually has its own design for a particular medication. So, our Canadian insulin products may look different from what you’ve used to buy in the USA.

Insulin from various manufacturers may also vary in its appearance.

 

Can I cancel the order once it has been submitted?

If you’re ordering your first fill, it is possible to cancel your order within the first 24 hours after confirming it. Just contact us and explain the situation to the customer support.

If it is a refill order, it cannot be canceled once it was already submitted. Please, notify us about changes you’d like to make in advance, not right before the parcel should be sent to you. Thank you for understanding!

 

Is it possible to order a medication not listed on the website?

If you would like to order a medication that is not listed on our website, please, contact our customer support (call or text) to consult. Maybe, we can talk to one of the pharmacies we are working with, and they are able to provide you with the medicine you are looking for.

 

Can I be sure my privacy is protected?

Your privacy and satisfaction with our services are and always will be our top priority. We do not reveal personal, medical, or financial information of our clients to anyone except healthcare professionals that are in charge of filling your prescriptions.

 

Are you a pharmacy?

No, we are not a pharmacy. We are an online supplier of prescription and non-prescription medications for people with diabetes mellitus. Thanks to the pharmacy care providers we are working with, it is possible to offer our clients top services and a wide range of products to deal with their health issues.

 

Can you ship multiple medicines in one order?

Yes, we can put various medications in one parcel. It is allowed and can be easily done if you need that.

However, we may split your order if some of the products you’ve ordered are out of stock. In this case, the rest of your order will be sent to you as soon as the medications become available again. We won’t split the order without your consent.

 

Can I use my insurance to buy insulin from your store?

 

Do returns possible in your store?

 

What is your refund policy?